1. GENERAL RULES
1.1. Internet store creativo-english.com is run and administered by:
Creativo Magdalena Dwornik
ul. Bulowska 4
The address that Customers can contact Internet Store is firstname.lastname@example.org, farther called “Contractor”, “Service Provider” or “Shop”.
1.2. Internet Store can only be used by those who have read and fully accepted Rules and Regulations of creativo-english.com. Reading and accepting Rules and Regulations of creativo-english.com is considered as providing information by Contractor to the Customer, which is mentioned in article 12 of Consumer Protection Act form 30th of May 2014 (Dz. U. from 2014 pos. 827), information required is included below.
1.3. Client –
a) natural person, who is at least 18 years old, and has a full capacity to act in law
b) juvenile, who is at least 13 years old, but not older than 18 years old, requires a permission from his/her legal guardian
c) legal person (corporation), that is not a natural person, which is placing or willing to place an order in the Internet Store, farther called “Client”, “User” or “Customer”.
1.4. Internet Store – website pages in creativo-english.com domain, that are used by the Client to place an Order.
1.5. Order – statement of will to enter into a Contract of Sale of product at a distance via Internet Store, that specifies type and number of products, final price for Products and delivery costs of ordered Products.
1.6. Product – movable item which is a subject of Contract of Sale
1.7. Contract of Sale – legal agreement of sale of products as defined in the Civil Code and Consumer Protection Act, transacted from a distance between the Internet Store and the Customer, using distant means of communication.
1.8. Rules and regulations of the Internet Store – farther called “Regulations” determines rules of sale using distant means of communication, as well as rules of placing an Order by the Customer. It is available at the www.creativo-english.com.
1.9. Civil code – legal act from 23rd of April 1964 (Dz. U. from 1964 No. 16, pos. 93).
1.10. Consumer Protection Act form 30th of May 2014 (Dz. U. from 2014 pos. 827).
1.11. In means of electronically supplied services, the Rules and Regulations is mentioned in article 8 of the legal act of on Rendering Electronic Services, (Dz. U. from 2002 r. No 144, pos. 1204).
1.12. The Internet Store can only be used by those who have read and fully accepted the Rules and Regulations.
1.13. Customer service is available:
– by telephone: from Monday to Friday between 9 a.m. and 17 a.m. at +48 537919485 (Operator: Play network service), or by e-mail: email@example.com
1.14. The Internet Store operates both in Polish and English.
2. PLACING AND COMPLETION OF AN ORDER
2.1. Orders can be placed only by the users of the Internet Store, who have correctly filled in registration form which could be found at Internet Store website.
2.2. Registration form requires the following data: name, surname, shipping address, e-mail address, contact phone number. Improper filling of the Registration Form or providing incorrect data may cause the Contractor to withdraw from completing an Order. A lack of due diligence while filling in the form may cause the Client being obligated to cover additional expenses such as: compensation, costs of improper postage, costs of resending the order to the right address, or any other rightful costs incurred by the Internet Store to complete the Order.
2.3. Order can be placed 24 hours a day, 7 days a week. Orders will be completed at maximum within 7 working days after the charge will be posted to Internet Store account. However, Creativo team will do everything possible to shorten shipping time to a minimum.
2.4. Online Store will begin order completion after the Order is successfully placed and payment due for the Order and shipment is made.
2.5. Confirmation that an Order is being completed is always sent to the e-mail provided by the Customer in registration form. This also means that the Contract of Sale has been made. In case making a payment and not receiving confirmation e-mail please contact customers service via e-mail firstname.lastname@example.org or dial +48 537919485 between 9 a.m. and 17 a.m.
2.6. In case of any circumstances making placed order impossible to complete by the Store, Creativo is reserving the right to suspend the order, and will immediately notify the Customer about the situation.
2.7. All prices (in EUR or in PLN) include VAT tax, but do not include shipping costs. Shipping fee is the same for all countries (except Poland) – 10€ .
2.8. In case of price change, order will be completed with the price valid at the moment of purchase (Contract of Sale).
2.9. The invoice will be sent to a Customer by e-mail or if needed, on paper sent by post.
2.10. Internet Store reserves itself a right to: change the prices of the products, to introduce new products, to delete products from an offer, to perform, stop or modify discounts and sales.
2.11. Order will be completed if item is available.
2.12. Discounts or sales do not combine, as long as additional rules do not state so.
3.1 Internet Store accepts payments made by:
a) PayPal service
b) bank transfer
c) Przelew24 service
Internet Store bank account details:
ING BANK ŚLĄSKI: PL 58 1050 1113 1000 0092 4349 2965
Creativo Magdalena Dwornik
ul. Bulowska 4
3.2 Payment should be done immediately after placing an Order, so that the amount due is posted to Internet Store`s account within a maximum of 7 working days counting from the day of placing an order. Otherwise, if the Store will not receive the payment within a week, the order is considered ineffective and the Internet Store won’t complete that order.
3.3 Transactions supported by PayPal and Przelew24 services ensure the highest level of safety. New methods of data encryption in combination with the world-class hardware platform guarantee the reliability of performed transactions. More information about those payments methods can be found at www.paypal.com/pl, www.przelewy24.pl.
4.1 Shipping is carried out by Inpost parcel service. Shipping price is specified during order placement, before order confirmation. Shipment within boarders of Poland amounts costs 13 PLN gross. Further information can be found at www.inpost.pl. The delivery time is 2-3 working days.
4.3 Shipping outside Poland is carried out by Poczta Polska. The shipping cost is the same for all countries – 10€. The delivery time varies from a few days to a few weeks depending on a country:
DELIVERY TIME (WORKING DAYS)
Austria – D+7
Belgium – D+7
Cyprus – D+6~8
Czech Republic – D+7
Denmark – D+7
Estonia – D+7
Finland – D+7
France – D+6~7
Germany – D+7
Great Britain – D+7~9
Greece – D+6~7
Holand – D+8
Hungary – D+8
Ireland – D+8~11
Island – D+7
Italy – D+6~7
Latvia – D+7
Lithuania – D+7
Luxemburg – D+8
Malta – D+7
Norway – D+7
Portugal – D+7~8
Russia – D+9~17
Slovakia – D+7
Slovenia – D+8
Spain – D+6~7
Sweden – D+7
Switzerland – D+7~8
Ukraine – D+8~10
Other countries – D+7~9
USA – 5–7 weeks (by sea)
Canada – 4–7 weeks (by sea)
Mexico – D+20
Egypt – D+17
Kenya – D+21
Morocco – D+19
South Africa – D+16
Tunisia – D+18
Zambia – D+21~24
Other countries – D+20~24
SOUTH AND CENTRAL AMERICA
Argentina – D+17
Bolivia – D+18
Brazil – D+19
Chile – D+14
Peru – D+23
Other countries – D+18~21
China – D+9~11
Indonesia – D+19
Japan – D+18~20
Thailand – D+19
Vietnam – D+20
Other countries – D+18~21
AUSTRALIA AND OCEANIA:
Australia – 6–8 weeks (by sea)
New Zeland – 6–8 weeks (by sea)
Other countries a territories – 6–8 weeks
4.4 Shipping costs are paid by the Customer.
4.5 Before collecting the parcel, Customer is obliged to verify the content of the package in the presence of the delivery person (courier or postal service employee). If the package was damaged during the transportation process a protocol of complaint shall be prepared and signed by both the Customer and the delivery person. Checking the package is an essential condition of taking into account any Customers` claims of package being damaged in the transport. Courier company is obliged to deliver the goods undamaged and is liable for customer complaints concerning damage in transport.
4.6 The ability to complain on account of the unsatisfactory performance of the postal/courier service expires at the moment of accepting the package without any objections, unless the damage was unnoticeable from the outside. If the damage was recognized within 7 days upon receiving the package and it is clear that the package was damaged before the receipt, courier company is still liable for customer complaint about the damage. If such case occur The Internet store should be informed about it.
4.7 If a Customer will not pick up purchased Product, he/she will have to cover expense of sending it back to the Store.
5. RETURNS AND COMPLAINTS
5.1. Internet Store declares to deliver bought Products without faults.
5.2. Returns (withdraw from Contract of Sale)
5.2.1. Customer have a right to withdraw from the Contract of Sale (return products), within 31 days, without providing any reason. The time to withdraw expires after 31 days counting from the day in which you came into the possession of the Product (or in which third party, different from the carrier, came into possession of the thing).
5.2.2. In order to perform Customers’ right of withdrawal from the agreement, Internet Store must be informed of it, for example by sending the letter by mail to the address:
Creativo Magdalena Dwornik
Ul. Bulowska 4
or sending the message to the e-mail address: email@example.com
5.2.3. You can use a ready-to-use template form of the withdrawal from the agreement (which can be downloaded HERE)
5.2.4. The Product should be sent back immediately, however not later than 14 days counting from the moment of informing the Shop about withdrawal from the Contract of Sale.
5.2.5. Goods should be originally packed, unused and unchanged.
5.2.6. In case of withdrawal from the Contract of Sale, Creativo will refund all payments received from you, including costs of first shipping. We will make the return of the payment using the same method of payment which was used in the transaction, unless other method will be agreed.
5.2.7. In case of withdrawal from the Contract of Sale, costs of returning the goods to the Internet store are to be paid by the Customer.
5.3.1 In case of the purchased Product is being faulty or defective, it is possible to fold the customer complaint by sending goods back by post, along with the receipt and the complaint form (which can be downloaded from HERE), to the address:
Creativo Magdalena Dwornik
Ul. Bulowska 4
with the note: “Customer complaint”.
The Customer will receive information about the result of investigating Customers complaint within 14 days, counting from the day of receiving the product by the Internet Store. In case of the complaint is justified, Internet Store will resend product of standard value (repaired, or new) to the Customer within 14 days. If repairing or replacing the product will not be possible, Internet Store will refund to the Customer full amount paid for the Product along with shipping costs.
5.3.2. In case of negative result of investigation, the Product will be resent to the Customer with full description of complaint denial.
5.4. Internet Store does not accept any cash on delivery packages.
6. PERSONAL DATA PROTECTION
6.1 During the registration process, the Customer agrees that Internet Store can use and process one`s personal data for proper Order realisation. It is the one and only purpose of personal data usage. Personal data is not shared with any third parties.
6.2 Internet Store is an administrator of Client`s personal data and is obliged to its proper storage and process of the data. According to the act “On protection of personal data” from 29th of August., data is stored with due diligence and are properly protected from third parties access. Customer has a right to access modify and erase one`s personal data.
Some cookies help websites to remember choices you make (e.g. which language you prefer if you use the Google Translate feature). Analytical cookies are to help us measure the number of visitors to a website. The two types we use are ‘Session’ and ‘Persistent’ cookies. Some cookies are temporary and disappear when you close your web browser, others may remain on your computer for a set period of time.
We do not knowingly collect or intend to collect any personal information about you using cookies. We do not share your personal information with anyone.
7. FINAL CONCLUSIONS
7.1 If the matter is not mentioned in those ‘Rules and regulations…’, the following acts are applicable:
– Consumer Protection Act form 30th of May 2014 (Dz. U. from 2014 pos. 827).
– Civil code – legal act from 23 of April 1964 (Dz. U. from 1964, No. 16, pos. 93).
7.2. A code of best practices which is being described in art. 2 pt 5 in the act from
23 of August 2007 ‘About the counteraction for market dishonest practices (Journal of Laws of 2007 No. of 171 pos. 1206) which it is available at: http://isap.sejm.gov.pl. address
7.3. Placing an order is tantamount to approval of this ‘Rules and Regulations…’.
7.4. A Polish law is entitlement typical of this Regulations.
7.5 Internet Store is reserving the right to effect amendments to this Rules and Regulations. Amendments to the Rules are applying from the moment of publishing them on the website of the Store.
7.6 The presence of product information on the website is not always representing the availability of this products in the warehouse and the possibility of the completion of an order.
7.7 Differences in the appearance of a purchased products, between the visualisation of the Product on the Internet Store and on the Customers computer resulting from individual computer settings (colour, proportion, etc..) cannot be a base of the customer complaint.
7.8 The seller is making every effort to deliver the highest level of service, however the website can be temporarily out of order, due to website conservation or modernization.
7.9 All products and names on the Internet Store are being used to identification purposes and can be protected and reserved by the act industrial property law (D. U. Nr of 119 of 2003 yr pos. 1117). Proprietary copyrights to graphic elements, Creativo logo, as well as the Product arrangement and the composition of these elements (so-called layout) of the Creativo is entitled to Magdalena Dwornik Creativo. Any usage of the elements mentioned above without a permission is forbidden.