1. Internet Store declares to deliver bought Products without faults.

2. Returns (withdraw from Contract of Sale)

2.1. Customer have a right to withdraw from the Contract of Sale (return products), within 31 days, without providing any reason. The time to withdraw expires after 31 days counting from the day in which you came into the possession of the Product (or in which third party, different from the carrier, came into possession of the thing).

2.2. In order to perform Customers’ right of withdrawal from the agreement, Internet Store must be informed of it, for example by sending the letter by mail to the address:

Creativo Magdalena Dwornik
Ul. Bulowska 4
32-652 Bulowice
Poland

or sending the message to the e-mail address: info@creativo-english.com

2.3. You can use a ready-to-use template form of the withdrawal from the agreement (which can be downloaded HERE)

2.4. The Product should be sent back immediately, however not later than 14 days counting from the moment of informing the Shop about withdrawal from the Contract of Sale.

2.5. Goods should be originally packed, unused and unchanged.

2.6. In case of withdrawal from the Contract of Sale, Creativo will refund all payments received from you, including costs of first shipping. We will make the return of the payment using the same method of payment which was used in the transaction, unless other method will be agreed.

2.7. In case of withdrawal from the Contract of Sale, costs of returning the goods to the Internet store are to be paid by the Customer.

3. Complaints

3.1. In case of the purchased Product is being faulty or defective, it is possible to fold the customer complaint by sending goods back by post, along with the receipt and the complaint form (which can be downloaded from HERE), to the address:

Creativo Magdalena Dwornik
Ul. Bulowska 4
32-652 Bulowice
Poland

with the note: “Customer complaint”.

The Customer will receive information about the result of investigating Customers complaint within 14 days, counting from the day of receiving the product by the Internet Store. In case of the complaint is justified, Internet Store will resend product of standard value (repaired, or new) to the Customer within 14 days. If repairing or replacing the product will not be possible, Internet Store will refund to the Customer full amount paid for the Product along with shipping costs.

3.2. In case of negative result of investigation, the Product will be resent to the Customer with full description of complaint denial.

3.4. Internet Store does not accept any cash on delivery packages.