Questions about orders and shipping

You can place an order for our products through our website by adding selected items to your cart and following the payment instructions.

We accept online payments such as PayPal or traditional bank transfer,

The possibility to change or cancel an order depends on the processing stage. Please contact our customer service department as soon as possible for assistance.

Yes, we ship worldwide. The shipping time depends on the location and chosen delivery method. Typically, shipping within European Union takes up to 5-7 working days from the date of order placement. Shipping overseas takes up to 2-4 weeks, depending on the country.

Yes, we offer free shipping for orders above a specified value or as part of certain promotions. Details regarding free shipping can be found on our website in the discount section.

In case of delivery issues, please contact our customer service department as soon as possible, and they will assist in resolving the situation.

Questions about Creativo products and refunds

We are a publishing company specializing in the production of games and books for learning English. Our products combine entertainment with education, providing effective and enjoyable learning experiences.

Our range includes various board games, card games, and English learning books, catering to children, teenagers, and adults alike. All our products are characterized by innovation, creativity, and high quality.

 Our products are designed to bring joy and encourage learning. We employ innovative teaching methods that enable effective knowledge acquisition in a pleasant manner. Additionally, CREATIVO games and books are visually appealing and engaging, contributing to motivation for learning.

Yes, our products are tailored to different age groups and levels of proficiency. We offer a range of products designed for children, teenagers, and adults, allowing everyone to find something suitable for themselves.

Yes, we offer the option to return purchased products within a period of 14 days from the date of receiving the shipment. The condition is to maintain the original condition of the product. More information about returns can be found in the purchase terms and conditions.

You can contact our customer service department through the contact form available on our website. We are also available via email and phone during business hours.